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Complaints ratio for Britain’s biggest energy supplier is almost three times higher than its rival Octopus Energy

“It has been both astonishing and appalling in equal measure,” says Jonathan Hattersley, 66, from Cambridgeshire. He is one of thousands of British Gas customers left frustrated by Britain’s biggest energy supplier.

The gas and electricity supplier helped its parent company, Centrica, to a profit of £1bn for the first half of the year. But while the FTSE 100 company handed out millions of pounds in dividends, Hattersley lodged one of the 400,000 complaints British Gas received in 2024, on top of the 1m it recorded the year before.

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05.01.25 05:16

by theguardian.com

Amazon aims to branch into UK internet market with satellite broadband plan

Proposed space launches within next two years could ultimately deliver mobile phone signal even to most remote areas

Amazon is hoping to offer a satellite broadband service in the UK within the next two years as it prepares to launch a constellation of spacecraft that could ultimately deliver a mobile signal even to the most remote areas.

The tech company, founded by Jeff Bezos, said it would seek access to British radio frequencies “over the next one to two years” as it prepares to offer satellite internet, according to a regulatory filing first reported by the Sunday Telegraph.